With over 100 years of combined experience, and an outstanding record in customer service, it’s safe to say we’ve got our finger on the pulse of what’s important to our customers. When it comes to finding a trustworthy mechanic in San Marcos, we’ve found the majority of customers look for the same 4 things in their auto repair shop. These factors are; certifications, experience, online reviews, and customer service. Of course, there are other factors that customers consider when choosing a mechanic, and ultimately it’s up to you what’s most important. We’ve created a little guide to help you identify what to look for when searching for auto repair services you can trust.
Of course, there are other factors that customers consider when choosing a mechanic, such as location and pricing, so ultimately it’s up to you what’s most important in your decision making process.
Auto Repair Certifications
A safe and dependable vehicle creates a peace of mind unlike many other day to day aspects of life. The average American will end up spending 17,600 minutes per year driving, according to data compiled by AAA. Considering how much time we actually spend in our vehicles, it’s important to bring it to a mechanic who is certified and capable of keeping your vehicle safe and on the road. The largest and most recognized auto certification companies are AAA, ASE, and ARTA. These certifications are important to you, because it ensures the shop is maintaining a standard of operation and the technicians are fully trained in the repairs they’re performing.
As it is with most services, the consumer is looking for someone who is experienced in their field. You work hard for your money, and the last thing you want to do is throw it away on a poor service. It’s important to know the mechanic working on your vehicle has the know-how and expertise to do the job right, the first time!
Auto Repair Center Online Reviews
One of the greatest aspects of researching a new company online is the ability to find genuine reviews about their products and services. With Yelp, Google Plus, LinkedIn, Facebook, and many other similar sites, it’s fairly easy to locate actual customer experiences. Spend some time reading through the reviews and look for positive and negative trends. With the review filters in place on many of these sites, especially Yelp and Google, it’s very difficult to generate fake reviews. With that in mind, these reviews sites are generally a good indicator as to what type of experience to expect.
Quality Customer Service
While the quality of work is usually the most important of your auto repair service, the overall experience will definitely play a part in whether or not you return. Often times in the automotive industry, the customer service aspect is completely overlooked. It’s important to find a shop that understands the value of quality work, as well as building quality relationships with their customers.
Whatever it may be that’s most important to you when choosing a new mechanic, the above list can assist you in your decision making process. With over 100 years of combined experience under our belts, we understand what’s most important to our customers, and what keeps them coming back for their maintenance and repairs. We aim to please every customer who walks through the Metro Transmission and Automotive doors, and would love to hear from you. If you have any questions about our automotive repair services, please call us at 760-471-0223 Monday thru Friday 7:00 – 5:30pm or you can reach us by filling out our online form.